"Staff are always welcoming and show care and concern for me as a patient. I often call in for emergency appointments and staff always try to accommodate me and make sure I get the treatment I need ASAP. I trust all the staff here and wouldn’t go to any other dentist!"
We are doing our best to keep all of our patients happy, but in the case of any complaint please see below.
It is the policy of this practice to ensure that:
- There is a clear complaints procedure in place, which is publicised to patients in the public areas of the practice;
- The Practice Manager and/or Complaints Lead have responsibility for collating, responding and investigating complaints;
- The Registered or nominated Complaints Manager has responsibility for ensuring the team has induction training followed up with regular updates in complaints handling;
- The Registered or nominated Complaints Manager has responsibility for ensuing the complaints procedure is carried out correctly;
- The procedure makes it clear that complaints will be dealt with respectfully, and without prejudice; Complaints can be made in a form that considers all aspects of diversity; You can email your concern or complaint by email to smilecreator@ymail.com.